© 2024, Driving School TiDaLoSt

GENERAL TERMS AND CONDITIONS

General

Driving school TiDaLoSt (Driving school), established under Dutch law, with the aim of providing theory and practical lessons to you as a candidate (pupil), for the purpose of obtaining the driving skills certificate as issued by the CBR. In addition, providing general, advanced or specialist (driving) training for the purpose of improving the driving skills of the candidate. All orders are exclusively accepted and executed by Driving school TiDaLoSt under the express applicability of these conditions. If a part of these general conditions is void or voidable, this does not change the remainder of these general conditions or agreement to which it applies. The void or voidable part is replaced by provisions that follow the void or voided part as much as possible.

1 Obligations

1. That the lessons are given by an instructor who meets the requirements of the Motor Vehicle Driving Instruction Act. The instructor will at all times show a valid instructor certificate upon first request.

2. That the candidate receives as much lessons as possible from the same instructor. As an exception, this will be announced in advance or at the first introductory appointment, it may happen that the lesson is given by another instructor who is part of the team working under Rijschool M&L.

3. The lessons and (interim) exams are given and taken in the same car, provided that the technical condition of the vehicle allows this. In the event that the technical condition of the vehicle does not meet the requirements set for it, Rijschool will, if possible, provide replacement material of the same or equivalent type. If this is not possible, TiDaLoSt will schedule a new (interim) exam free of charge.

4. The duration of the lesson is 1.5 hours. In exceptional cases or customization, this can be deviated from. The agreed duration of the lesson is used in full as such, the only exception being short car maintenance or a toilet stop. Giving instruction, feedback and handling administrative actions are also included in the duration of the lesson.

5. In case of replacement of the training vehicle, no compensation will be given for getting used to it. Replacement will be planned in such a way that it has no negative consequences for the candidate.

6. Driving school meets the insurance requirements of the Driving School Interests Foundation, to which it is affiliated.

7. Driving school will inform the candidate of the legal requirements for taking driving lessons as well as those for being allowed to take theory and the (interim) exam. These requirements will also be made known on the invitation for the (interim) exam and can be read on the CBR website. Driving school cannot be held responsible if the candidate has not met the obligations set by the CBR.

8. The driving school is only obliged to comply with the above provisions if and as long as the candidate complies with his/her obligations.

2 Candidate obligation

1. That he/she is ready at the agreed location no later than 5 minutes before the start of the lesson/test/exam. If the candidate is not present 10 minutes after the start, his/her right to that lesson will lapse. The lesson will be charged by the Driving School. The instructor's schedule is decisive in this. The candidate will be informed of the missed lesson directly by the Driving School via WhatsApp.

2. That, if he/she is unable to attend the lesson, he/she will inform Rijschol of this by telephone (via what's app) immediately after this has become known to him/her, or at least 48 hours prior to the lesson. If the lesson is cancelled by the candidate within 48 hours prior to the lesson, Rijschool is entitled to charge for the lesson.

2.1 A driving lesson that is not cancelled on time will not be charged to the candidate under the following circumstances: in the event of death or acute hospitalization for serious reasons of a family member. The reason will be assessed, in all fairness, by the instructor, who may request proof for this.

3. Provisions 2.2 and 2.2.1 also apply to rescheduling the lesson.

4. That he/she cancels in case of illness no later than 8:00 on the day of the lesson and exclusively by app/text message. If the candidate reports sick 3 times in a period of 10 lessons, Driving School is authorized to charge for the 3rd lesson.

5. That he/she will fill in the Health Declaration truthfully and is responsible for submitting it to the CBR on time. Driving school is authorized to stop the driving lessons if there is reason to do so based on the Health Declaration and any ambiguity in it. If the Health Declaration is not filled in truthfully or not submitted on time, this is entirely the responsibility of the candidate and Driving School has no obligation in this regard.

6. That the CBR is in possession of an approved Health Declaration in a timely manner.

7. That he/she takes an interim test.

8. That he/she has passed the theory exam for passenger cars on time. The candidate is responsible for passing and keeping the theory up to date.

9. That he/she registers with the CBR in a timely manner and gives authorization to reserve tests and exams.

3 Payments

1. At the end of the driving lesson, the candidate pays directly by debit card or cash in the car. If desired, a digital receipt can be received for this.

2. Payment must be made immediately before the start of the driving lesson appointment.

3. In case of non-payment of driving lessons and/or other costs, Driving School may suspend the driving course after notification. If the candidate remains in default, Driving School reserves the right to terminate the driving course or to partially dissolve the agreement.

4. Lessons must always be paid in advance of the lesson in question. All tests and exam(s) must be paid before request/reservation.

5. It is not permitted to make payments in installments other than those agreed upon without the approval of the Driving School.

6. The final payment and any other payments due must be made before the practical exam. If outstanding payments are not made, Driving School is entitled to cancel the exam at the candidate's expense.

7. If payments are not made in full or on time and a reminder is sent after the statutory reminder period, the costs will be increased per reminder in accordance with the Debt Collection Costs Act.

8. All extrajudicial and judicial costs that Driving School, in its opinion, has necessarily had to incur for the collection of overdue payments will be borne in full by the candidate.

9. The costs for the interim test and the practical exam(s) will be charged by debit card or cash and must be paid at the first request of the Driving School.

10. If the candidate does not contact the driving school / driving instructor one (1) month after the last driving lesson, the right to a refund of all monies already paid by the candidate will lapse.

11. The candidate is responsible for reserving and paying for the theory exam via the CBR website. Driving school can reserve the theory exam at the candidate's request. The then applicable administration costs will be charged for this.

4 Interim Test / Practical Exam

1. The CBR rates for the interim test, the practical exam(s) and other costs charged to Driving School on behalf of the candidate will be passed on to the candidate in full. In the event of interim price increases by the CBR, Driving School will charge these additional costs to the candidate.

2. When entering into and signing the driving training agreement, the candidate agrees to take the interim test and a (regular) practical exam at the Driving School.

3. The instructor determines when the candidate can take the interim test or the practical exam. Driving school is entitled to change the date of the interim test or the practical exam if the candidate, upon further consideration, appears not to be ready for the exam.

4. The date for the test and exams will be determined in consultation with the candidate. This can be cancelled within 24 hours after booking, without giving a reason, provided that the date of the test does not fall within four weeks. After this, the candidate can no longer change or cancel it and there is no right to a refund of the fees. The conditions of the CBR applicable at that time apply.

5. For the necessary rescheduling of a test/exam, the then applicable administration costs of Driving School and the costs as imposed by the CBR will be charged. The necessary rescheduling only applies in exceptional cases that the CBR allows according to the conditions of the CBR. This can be for medical reasons, death or birth. Proof of this must always be submitted to the CBR and must be done within fourteen days after the exam date. 6. One lesson hour is always driven and charged before the interim test and the practical (re)exam.

7. If the candidate does not appear or appears too late for a test/exam, all costs incurred and to be incurred for applying for this and the following test/exam will be borne in full by the candidate.

8. The candidate is responsible for being in possession of and carrying the necessary documents for taking the test/exam. If a test/exam cannot take place due to the candidate not carrying one of the documents, all costs incurred and to be incurred for applying for this and the following test/exam will be borne entirely by the candidate.

5 Complaints

1. Complaints of any kind will initially be handled by telephone. If no solution is found by telephone, the procedure will be continued in writing.

2. Complaints are handled in accordance with the SRB complaints procedure.

3. Visits to the Driving School address are not permitted.

6 Stopping the lessons

1. If the candidate decides to stop taking lessons, he/she must pay for all agreed lessons, tests and exam(s) plus all administrative and extrajudicial costs incurred, in one go, within 7 days of cancellation.

2. All materials loaned out must be returned immediately to the Driving School.

3. Article 6 also applies if the Driving School considers itself forced to stop the driving lessons due to actions or omissions of the candidate.

7 Liability

1. The driving school indemnifies the candidate against claims by third parties as a result of collisions, hits or runs over during driving lessons and during the practical exam, with the exception of those incidents that are the result of intent or gross negligence on the part of the candidate, the use by the candidate of alcohol, narcotics or medicines that may affect driving ability, as well as changing direction without reason or performing an action that the candidate has not yet learned and does so without supervision;

2. If the candidate, despite his declaration that he has not been disqualified from driving motor vehicles by a court order nor has his driving licence been confiscated, nevertheless takes driving lessons, or if the statement is incorrect, the candidate shall fully indemnify Driving School and shall pay any fines imposed in full, and shall fully assume any other financial obligations and consequences.

3. Driving school indemnifies itself from all liability if at the time of damage and/or injury the candidate is not taking lessons in the driving school's own car; in that case, liability is transferred to the driving school registered with the Chamber of Commerce that is providing driving lessons in its teaching vehicle at that time.

4. Delays in the lesson program and all other financial consequences arising from the candidate's failure to comply with these conditions will be borne entirely by the candidate.

5. Any liability is limited to the amount paid out in the relevant case under the professional liability insurance taken out by Driving School, as prescribed by the SRB, plus the deductible applicable under that insurance. The policy conditions can be inspected upon request. If and to the extent that for whatever reason no payment is made under the said insurance, any liability is limited to an amount equal to the purchased lesson package.

8 Privacy Policy

Driving school attaches great importance to the protection of personal data. Driving school provides clear and transparent information about how personal data is handled.

9 Dutch law

All our offers, agreements and their execution are exclusively governed by Dutch law.

Terms and Conditions as of May 1, 2024